Do you accept Maybank2U?

Yes, must be made using our online ordering form or through your Member's Area. We also accept...

 Do you accept PayPal?

Yes, must be made using our online ordering form or through your Member's Area.

 Do you accept wire-transfer or money order?

Yes, but will activate the services upon payment clearing.

 Do you offer any discount for transferring from a competitor?

Unfortunately our rates are already extremely competitive hence we can not offer any further...

 Does it cost anything to downgrade?

No, you can downgrade at any time, your lower monthly fee will come into force the next time...

 Does it cost anything to upgrade my account?

There are extra charges for upgrading your account, just pay the different sum from which...

 How do I cancel after the 30 day period?

Please email us or refer to

 How do I cancel and request a refund under the 30 day money-back guarantee?

The refund is only covers for Shared Hosting services. Domain name is not covered by the 30...

 How do I pay my invoice?

You will be notified by Email.

 How do I renew my domain names?

When your domain name approaches its expiry date, you will be notified by The...

 I only need a fraction of your xyz Plan, can I get a discount?

Unfortunately not. Our plans are preset, in order to maintain a high-level of service we can...

 Is there a minimum contract or commitment?

Not at all. You can leave whenever you wish. Any fees paid up to the cancellation date will not...

 What currency are your rates listed in?

All of our rates are listed in US dollars and Ringgit Malaysia. (USD) & (RM)

 What happens if I dont pay for my account?

Your account will be suspended and your web site will not be accessible. Your account will...

 What happens if I exceed my bandwidth or disk space quota?

Your website will not accessible by public and we will contact you to discuss possible...

 What is the billing name that will appear on my credit card statement?

Your credit card statement will show Mercumaya as the merchant.

 What is the billing schedule?

We bill every 365 days from the day you sign up in case you opt for yearly billing.

 Who do I contact to dispute any charges?

If you have any questions or concerns about charges related to your Mercumaya account please...

 Will my credit card be charged automatically every billing cycle?

No, we do not automatically charge your credit card or Paypal. You will notify by Email, after...

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